Refund policy
Refund Policy
At LAPRIME COSMETICS, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns: We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unopened, and in their original packaging. Due to the nature of skincare and cosmetic products, we cannot accept returns on opened or used items for hygiene and safety reasons.
Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.
Non-Refundable Items
- Opened or used skincare/cosmetic products
- Sale or discounted items (unless defective)
- Gift cards
Damaged or Defective Items If you receive a damaged or defective product, please contact us within 7 days of delivery at info@laprimecosmetics.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.
How to Initiate a Return: Email us at info@laprimecosmetics.com with your order number and reason for return. We will provide you with return instructions.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
